The surge in high-deductible plans has made it tougher for patients to manage out-of-pocket healthcare costs. As the number of patients responsible for these increasing payments grows, providers are also finding it increasingly challenging to collect payments. However, rising self-pay collections does not have to lead to diminishing patient engagement and negative patient experience. Cognizant’s knowledgeable and caring staff can support providers with solutions and services customized for self-pay and bad debt accounts, helping to preserve positive relationships with patients, reduce AR days and minimize bad debt.

• Leveraging Technology: With a digital-first approach to statements and patient communications. Cognizant’s multichannel outreach campaigns, supported by advanced technologies and patient portals, seamlessly integrate with client systems.
• Process Excellence: Our intuitive and AI-driven workflows detect key words and phrases, ensuring compliance with all state, local, and American Collector Association International regulations and standards.
• Patient Satisfaction: Cognizant can deliver further support for qualified patients, such as financial assistance identification. Additional services such as patient education and payment plan monitoring strengthen engagement and help increase patient satisfaction.